CCCS will first check that the complaint falls within the scope of its powers under the Act. If it does not, CCCS may redirect you to the relevant agency. If the complaint is without basis or cannot be substantiated, the matter will be closed. CCCS will inform you if it does not propose to take any further action.
If the complaint can be substantiated with the relevant information, CCCS will evaluate and assess whether the activity or conduct complained of is likely to have an appreciable adverse effect on competition.
If the complaint is well-founded, and CCCS's enquiry into the matter finds that there are reasonable grounds for suspecting that competition law has been infringed, CCCS may open a formal investigation. You may also be asked to provide further information. In deciding whether to open a formal investigation, CCCS will also take into account its resources and other priorities.