You can lodge a complaint to CASE if you are a local consumer, or to STB if you are a tourist in Singapore. In addition, you may also choose to filed a claim with the SCT or sue the suppliers for engaging in unfair trade practices.
Reporting an errant retailer for unfair trade practice to CASE or STB, please ensure that you have the following documents:
- Police report (if any);
- Receipts / Invoice / Delivery order
- Other supporting documents
Errant retailers who persist in unfair trade practices will be referred to CCCS for investigation. As the administering agency, CCCS can gather evidence against persistent errant retailers, file timely injunction applications with the courts against persistent errant retailers and enforce compliance with injunction orders issued by the courts.