Fair Trading Practices for Beauty Industry
When beauty retailers trade fairly, they build brand loyalty and earn the trust of their consumers. CCCS can take enforcement action against errant retailers who persist in unfair practices, such as exerting undue pressure on the consumer to push for a sale or making false and misleading claims.
Case Studies:
Salon One Beauty Salon Undertakes to Cease False and Misleading Claims and Pressure Sales Tactics
Wishing Well Beauty Centre and Ruby Beauty Pte Ltd to cease unfair trade practices following CCCS’s investigation
Tokyo Bust Express Gives Undertaking to CCCS to Cease False Claims and Pressure Sales Tactics
Beauty businesses should:
- Provide clear and accurate information on the prices, discounts, and promotions to consumers before treatment/service is done.
- Ensure any discounts or price benefits are genuine.
- Ensure claims made about their products or services, such as their quality, benefits and efficacy, are true and accurate.
- Review their business practices from time to time to ensure that they comply with the CPFTA.
Beauty businesses should not:
- Pressure their customers into buying products/ services.
- Promote products/ services to consumers in circumstances where they are unable to clearly comprehend or respond.
- Make claims or guarantees about the results or effects of its products/ services which are unsubstantiated.
- Engage in practices that deceive or mislead consumers about the benefits, performance and qualities of their products or services.
Tips for consumers:
- It’s ok to stop a sales pitch and just say “no” if you are not interested.
- Be wary of exaggerated, dubious or unsubstantiated claims.
- Be wary of any claims or offers that seem too good to be true.
- Research on products/ services before purchase.
What can consumers do if faced with unfair practices?
Consumers can exercise their right to refuse any service, deals or packages offered by businesses and decline products and services that are marketed with unsubstantiated claims or through undue pressure sales tactics. Consumers who encounter unfair practices can approach CASE for assistance. For more information, please visit www.case.org.sg or call 9795 8397.
Download the infographic here: