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Competition and Consumer Commission of Singapore
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Investigation | Closed Following Commitments

Investigation into Lift Spare Parts Suppliers (BNF and CWO)

28 March 2018

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CCS has been investigating alleged refusals to supply lift spare parts for the maintenance of lifts in HDB estates.

To address CCS’s competition concerns, BNF Engineering (S) Pte Ltd (“BNF”) and C&W Services Operations Pte Ltd (“CWO”) had each separately proposed voluntary commitments to CCS in relation to the supply of lift spare parts to third-party lift maintenance contractors.

Following feedback received during the public consultations, BNF and CWO amended and finalised their commitments. The voluntary commitments provide that BNF and CWO will undertake to sell lift spare parts of the relevant brands to a purchaser on a fair, reasonable and non-discriminatory basis, subject to certain terms and conditions.

The full terms and conditions of BNF’s and CWO’s commitments can be found in Annex A and Annex B respectively.

CCS considers that the final voluntary commitments provided by BNF and CWO fully address the competition concerns raised by CCS in relation to the supply of their respective brand of lift spare parts. CCS will continue its other investigations regarding access to essential lift spare parts for third-party lift maintenance contractors.

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