Lenovo Singapore and Want Join Provide Undertakings to CCCS in View of Past Unfair Practices Involving Screen Refresh Rate of Certain Models of Lenovo Legion Y540 Gaming Laptop

An investigation by the Competition and Consumer Commission of Singapore (“CCCS”) under the Consumer Protection (Fair Trading) Act 2003 (“CPFTA”) revealed that Lenovo Singapore Pte. Ltd. (“Lenovo Singapore”) and Want Join Information Technology Pte. Ltd. (“Want Join”) had engaged in unfair practices under the CPFTA by making false or misleading claims about the screen refresh rate of certain models of the Lenovo Legion Y540 gaming laptop (the “Legion Laptop”).

In May 2020, CCCS commenced investigations against Lenovo Singapore and, subsequently, its former authorised reseller, Want Join, in relation to representations made in respect of the screen refresh rate of the Legion Laptop found on Lenovo Singapore’s website and product listings posted on the ‘Lenovo LazMall’ Flagship Store (the “LazMall Website”), respectively.

Lenovo Singapore and Want Join have each provided CCCS with an undertaking to cease the unfair practices described above and not engage in any other unfair practices under the CPFTA. Given that Lenovo Singapore and Want Join had ceased the relevant conduct either before or shortly after CCCS commenced its investigations, CCCS has, taking into account the facts and circumstances of the respective cases, decided to accept the undertakings and closed its investigations.

Please refer to the media release for more details.


Infographics - False or misleading claims on performance characteristics, components, uses or benefits of goods or services