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Competition and Consumer Commission of Singapore
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Consumer Protection

FAQs on consumer protection, explaining unfair trade practices, complaint procedures, and enforcement actions under Singapore’s Consumer Protection (Fair Trading) Act.

Last updated 23 May 2025
1. What is the Consumer Protection (Fair Trading) Act or CPFTA?
2. What constitutes an unfair practice?
3. What are some examples of goods and services that are not covered under the CPFTA?
4. When will CCCS investigate and act against a company?
5. What are the penalties for non-cooperation with CCCS’s investigations/enforcements?
6. Can consumers go directly to CCCS to obtain redress/compensation?
7. How do I lodge a complaint against an errant supplier for unfair trade practice?
8. What should I do if I have been cheated or have been a victim of a scam?
9. How do I file a claim at the Small Claims Tribunal (“SCT”)?
10. What should I do if I am a supplier or employee, who has evidence of an unfair practice committed by another supplier or my employer?
11. Can I seek assistance or advice on the legal interpretation of the Consumer Protection (Fair Trading) Act (“CPFTA”)?
12. How does the consumer protection policy/regime work in Singapore?
13. Are suppliers allowed to charge a very high price for non-essential goods?