Consumer Redress

Consumers have the right to complain and seek compensation when we experience harm or loss caused by good or services that do not fulfill certain expectations.

Misleading/Deceptive Advertisement in the Marketplace

Consumers have the right to accurate and clear information and can also demand more detailed explanation from the businesses.

Singapore's competition boss reflects on her first year and the future

Singapore's Antitrust Original - Sia Aik Kor speaks to MLex about her role as Chief Executive

GCR Insight: E-Commerce Competition Enforcement Guide (Third Edition)

Singapore's perspectives in the rise of e-commerce, disruptive technologies and big data are covered in this Guide published by the Global Competition Review.

In The Act (Issue 8)

International Standards: Catalyst or Barrier for Innovative Entrepreneurship in Singapore?

This research, under the CCCS inaugural Research Grant 2018, considers whether and how international standards, specifically those of the International Organization for Standardization (ISO), can function as a catalyst or barrier to innovative entrepreneurship in Singapore.

Protecting Competition Protecting Consumers (FY 2019/20)

In The Act (Issue 9)

ASEAN Online Business Code of Conduct

The ASEAN Online Business Code of Conduct (“Code”) was jointly produced by the ASEAN Committee on Consumer Protection (ACCP) and the ASEAN Coordinating Committee on E-Commerce. CCCS is a member of the ACCP. The Code contains 15 voluntary commitments for online businesses to act responsibly towards consumers, including a commitment to treat consumers fairly by not engaging in unfair business practices.