CCCS Stakeholder Perception Survey Results 2022

Issue 13 In The Act (Jun - Sep 2022)

Fair Markets For Sustainable Growth (FY2021/22)

Be a Fair Trader: Stop These Unfair Trade Practices

To help businesses and consumers better understand what constitutes an unfair practice, some examples are illustrated here.

Issue 12 In The Act (Feb - May 2022)

Business Collaboration Guidance Note Brochure [Chinese]

Fair Trading Practices for the Renovation Industry [Chinese]

The Guide on Fair Trading Practices for the Renovation Industry aims to improve business practices in the industry and help the suppliers of interior design or renovation services steer clear of unfair practices.

Fair Trading Practices for the Renovation Industry

The Guide on Fair Trading Practices for the Renovation Industry aims to improve business practices in the industry and help the suppliers of interior design or renovation services steer clear of unfair practices.

Handbook on ASEAN Consumer Protection Laws and Regulations (2nd Edition)

On 4 November 2021, the ASEAN Committee on Consumer Protection published the 2nd Edition of the Handbook. The Handbook includes updates on consumer protection laws and redress schemes of ASEAN Member States and new chapters on consumer protection in E-Commerce and case studies on successful consumer protection advocacy efforts.

ASEAN Guidelines on Online Dispute Resolution

On 8 April 2022, the ASEAN Committee on Consumer Protection published the Guidelines, which is a follow-on initiative of the ASEAN Online Dispute Resolution (ODR) Feasibility Study published in December 2020. The Guidelines aim to assist ASEAN Member States in establishing or improving their national ODR systems to help resolve e-commerce transactions disputes.